For your reference, details of the offer I reviewed appear below. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Gage, please visit our floral store.In reference to complaint ID from : We agree that the bumper was repaired here twice before The first WAS a "substandard repair" by the body shop and upon the second repair, the bumper was fully replaced as per Nissan Motor Corporations specifications This was completed approximately and a half years agoSo as to Mr s suspicions as to whether the bumper was actually replaced or not, it was Whether he wants to believe us or not, I understand his feelings as we deal with situations everyday whereby people are being "less than honest" so to speak We had automotive "professionals" look at this vehicle, service writers and an auto body technician as well as myself and everybody had the same opinion that the bumper had repair work on it at some point AFTER it was repaired to factory specifications here at Mike Barney NissanWe DO questions as to why the Mr waited years and months to come to us to report the problem? As automotive professionals we do know for a fact that if clear coat has a peeling issue, it's over a gradual period of time and "chunks" of clear coat do not peel off in different areas all at the same timeOne thing that COULD HAVE helped Mr s situation is that if there was a clear coat problem before we were made aware of it years and months later, we could have spotted the problem when he brought the vehicle in for rountine maintenance BUT, other than the occasional warranty work, we never have seen the vehicle so we did not have any opportunity to look the vehicle over to spot any potential problem(s) I would think that any reputable repair shop who performes his maintenance on the vehicle would have been able to spot this clearcoat problem earlier on than years and months With regard to a resolution to this situation, here is what Mike Barney Nissan is willing to doMr can bring the vehicle here to Mike Barney Nissan (appointment) and we will have Auto Collision and Glass (body shop not owned or managed by us) come and write up and estimate to refinish the front bumper We then would give Mr a check for 50% of that amount whereby he can either keep the money or have the vehicle repaired at a shop of his choice This offer is valid thru September 30th, After that the offer is rescinded permanently Thank You, Mike Barney Nissan Share condolences and view his tribute video at Professional arrangements are under the direction of Michael R. In lieu of flowers, memorials may be made to Roswell Park Cancer Institute. A private interment will be held at Niagara Falls Memorial Park Cemetery in Lewiston with his family. at the OTTO REDANZ FUNERAL HOME, 2215 Military Road, Niagara Falls, NY, where Craig’s funeral service will be held on Thursday, June 10th at 11:00 a.m. The family will be present on Wednesday from 4 to 8 p.m. In addition to his parents, he was preceded in death by a brother, Gary Gage. a daughter, Kelli (Douglas) Ward five grandchildren, Gavin, Addison, Sophia, Owen and Nathan two sisters, Kathy (Robert) Stott and Pamela Scalfani a brother, Jeffrey (Kim) Gage and several nieces, nephews and cousins. Gage is survived by his wife of 49 years, Carol a son, Craig (Susan) Gage, Jr. Gage was an avid golfer, enjoyed traveling and spending time with family and friends. Ultimately, he became an owner of Mike Barney Nissan Inc., an Amherst auto dealership. Craig worked as an auto mechanic and eventually a service manager at area car dealerships. Gage graduated from the former Trott Vocational High School. Born on Jin Niagara Falls, NY, he was the son of the late Wayne and Olive (nee Davey) Gage. Gage, 71, of Lockport, NY, passed away on Saturday, Jafter a brief illness.
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